Behind the scenes ｜ Beyond the ＂fast, steady and accurate＂ of express transportation, I saw its competitive key points.
How fast is the 800-mile express? This scene is often seen in costume dramas: a soldier gallops on the road with a whip, and keeps shouting: "Get out of the way, get out of the way, it’s urgent for 800 miles." In ancient times, it was a long way, and the country set up a post station, replacing people with horses, and there could be no mistakes in the middle, ensuring speed and punctual delivery. "Time has changed, and people’s demand for logistics has not changed." Fast ","stable "and" accurate "are still the key words for the development of logistics enterprises.
The pioneer of "speed-limited" operation across the province takes 8-hour punctual arrival across the province as a star time-limited product, creating a precedent of "domestic time-limited". "limited speed" contains three meanings: "first, it is mainly based on aviation parts"; Second, the promise of timeliness is delivered on time; Third, there are strong data, algorithms, transportation capacity and service system support. "
The premise of "fast" is to be stable and fast, and the batch can be copied quickly. The concept of "limited speed" is constantly improved through a number of differentiated services.
First, fast and stable-guarantee the timeliness on the same day.
Compared with fast delivery, fast, stable and punctual delivery is the most concerned issue for customers. Then, what’s the difference between cross-express and other logistics companies in terms of guarantee timeliness? Cross-border express delivery is ahead of the industry in both urgent and general parts, and the fastest inter-provincial delivery in 8 hours is a performance of cross-border strength. It makes full use of the advantages of aviation resources, science and technology, integrates the company’s manpower, material resources and financial resources, and unifies transportation and delivery, which greatly saves logistics time.
In addition, thanks to the advantage of "national direct sales", the disadvantages of various express delivery companies are broken, and the sword-casting system is used to implement flexible and free optimal resource management mode across express transportation without external force. For example, after the customer places an order for each time-limited part, the system will generate more than 130 preparatory schemes according to the information dimensions such as road conditions, destinations and customer characteristics, and match the nearest driver and the nearest flight, with the ultimate goal of the lowest road transportation price.
Second, capacity upgrade-strategic cooperation with many domestic airlines.
During the peak period of Double Eleven Express, many peers were unable to guarantee the timeliness due to the explosion of e-commerce. However, cross-border express is different from other logistics companies, focusing on the TOB market, serving corporate customers and better ensuring the timeliness. Although South China has more than 70% aircraft belly resources and 16 charter flights, Trans Express has continuously expanded new strategic partners this year, and reached strategic partnerships with more than 10 major domestic airlines such as Air China, China Southern Airlines, China Eastern Airlines, Shenzhen Airlines and Shandong Airlines. Every year, 10% of the company’s turnover will be used to upgrade aviation resources, set up special classes for multiple routes, and charter flights to increase aviation capacity. The basis of logistics freight transportation is road transportation, but the basis of timeliness guarantee is sufficient air transport capacity.
Secondly, through strategic cooperation with a number of companies, priority will be given to sorting the crossed goods, further improving the timeliness, ensuring the smooth and stable supply chain of enterprises, and seeking the fastest capacity guarantee for "limited speed".
Third, dynamic routing upgrade-let express "add" speed.
Of course, in addition to capacity upgrade and guarantee timeliness, dynamic routing upgrade is also the key point to cross the "fast", "stable" and "accurate" of express transportation. Increase the investment in automation and intelligent facilities and equipment across express transportation, introduce a variety of domestic advanced intelligent sorting systems, and adopt the integrated control of WMS/WCS/PLC system advanced in the industry to realize automatic sorting of goods. In addition, through the optimization of business processes and management, intelligent and accurate sorting is realized by using sorting machines, unmanned aerial vehicles, automatic sorting and intelligent customer service in management support links, which effectively improves the circulation efficiency and site carrying capacity in the field.
At the same time, the vehicle digitalization reform will be implemented across this year, and the digitalization of vehicle maintenance, driver monitoring and car use efficiency will be realized by upgrading the middle platform system. In the management link, a visualization platform for the whole process of express logistics will be formed, which will promote the timeliness of the whole chain and reduce the cost. The map has also been upgraded again. According to the maps of key cities in the country, the road conditions and traffic restrictions have been re-counted, optimized and adjusted, and the optimal path has been re-planned.
More importantly, dynamic routing upgrade can establish a whole-process ecological information network with internal self-driving and external interconnection through big data applications, and promote the dual innovation of business and technology. Through the functions of intelligent order sorting and one-click stowage, the system can complete the efficient and intensive stowage of tens of thousands of goods orders in 10 seconds, greatly reducing the labor cost and time of stowage; The order data is synchronized in the whole process, and upstream and downstream customers can query the information of goods storage and distribution in various ways, thus improving the customer service experience. The setting of the driver evaluation system in the system is the performance of effectively controlling the service quality and improving the service level of drivers. At the same time, through the combination of light and heavy, the vehicle loading rate is improved, and the industry problems such as "empty return" are solved, thus saving 20% of the site resources of corporate customers, solving the problem of customer delivery timeliness and "increasing" the speed of express delivery.
Fourth, service upgrade-dedicated line is faster.
Most logistics companies carry out their business by integrating the third-party resources of warehousing, transportation, distribution and other links. Although this way of "organizing bureaus and moving bricks" can save large-scale investment in basic assets in the early stage, it is lack of autonomy in controlling transportation capacity and personnel, and its ability to resist risks is low, so it is impossible to provide customers with integrated whole-process logistics services at affordable prices, which directly affects the service level. The cross-speed operation is a direct logistics enterprise, which can guarantee customer demand in all aspects and at multiple levels. In the aspect of door-to-door delivery, delivery can respond to customers for 1 hour and delivery for 2 hours; In the delivery vehicle, it is a van truck to take delivery, which is safer, faster than other small tricycles of logistics companies, and free of special car fees, which is more favorable; In terms of prescription, it promises to refund the fee after overtime, and the prescription is also fully guaranteed in the peak season.
In the after-sales service, across Express, a 7*24-hour dedicated service was opened. Compared with other express delivery companies’ complicated customer service transfer processes, across Express, dedicated customer service followed up. At the same time, for large-scale shippers with huge shipments, across Express, it will also provide accurate customized services from professional transportation capacity to transportation tools, from global dispatching to global digitalization.
Undeniably, behind the cross-express differentiated service, it is inseparable from its cross-over resource advantages and the comprehensive service capabilities of various sectors’ collaborative production, but more importantly, the cross-express differentiated service is combined with the actual situation to create a solid operating chassis and find a way of differentiated competition. Under the premise of 8 hours, some areas can achieve inter-provincial 6 hours. According to reports, for many customers who choose to reach the next day, they can even reach the same day. In the Tenth Five-Year Plan, the national strategy of building a high-quality comprehensive three-dimensional transportation network is put forward, and it will reach the whole country in one day in 2035. Then, with the ability of leaping, it is expected that it will reach the whole country in one day in two years. Relying on the above advantages, it is naturally worth looking forward to the express service that spans the express "fast", "stable" and "accurate".
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