The Ministry of Industry and Information Technology went out to interview the three major operators and demanded that the rights and interests of users be effectively protected.

Today, many old operators want to switch to more favorable packages, but they can’t. Today, Wen Ku, Director of the Information and Communication Development Department of the Ministry of Industry and Information Technology, responded that the Ministry of Industry and Information Technology has interviewed the three major operators on this matter, and the Ministry of Industry and Information Technology requires enterprises to take measures. Unless otherwise agreed in the contract between the two parties, users should not be restricted in their tariff options..

The three major operators have indicated that they will strictly implement the relevant regulations issued by the Ministry of Industry and Information Technology and properly handle the problem of restricting the choice of packages by old users. The Ministry of Industry and Information Technology will pay close attention to the progress of this situation and effectively protect the rights and interests of users.

Recently, many netizens revealed on social platforms that China Unicom will open the old package to self-service package, which can be freely upgraded to Internet packages such as Tencent Dawang Card and Ant Bao Card. China Unicom responded to the reporter of national business daily that Unicom’s existing online and physical channel business processing system has no business processing entrance related to Internet packages, which means that old users have not been supported to switch to Internet packages at will.

However, judging from the reaction of some netizens, some Unicom business halls have taken the lead in supporting old users to freely transfer to Internet packages, but they need to go to the business hall in person. I believe that online self-service should not be far away from us.

The following is the full text of Wen Ku, Director of the Information and Communication Development Department:

China national radio reporter:

Recently, many users have reported that they hope to get access to the Internet package from an economical point of view, because the Internet package can automatically upgrade old users to more favorable new packages, but on the contrary, the operator’s traffic package can’t do this, and automatic product iteration can’t be carried out. Is there any further policy to promote ordinary people to enjoy more new benefits, or is it possible to introduce some policies that allow users to switch between the operator’s package and the Internet package independently?

Wen Ku:

Thanks for asking. We have also noticed the problem you have just reflected in our work, and we have also seen many users report this problem to us. After receiving these feedback from users, we immediately interviewed three enterprises and asked them to take measures to limit users’ tariff options unless otherwise agreed in the contract between the two parties. Here we put forward clear requirements for the three enterprises:

First, enterprises are required to strictly follow the document No.630 issued by the former Ministry in 2006, which is a notice on guaranteeing the option of mobile phone users’ tariff plans, and there is a notice document behind it, which is a notice on the implementation of market-adjusted tariffs for telecommunications services. These two documents have a clear description of this issue. We hope that the three enterprises will strictly follow this document, and will not introduce schemes that restrict old users’ choice of tariffs, and require enterprises to sort out the existing tariff schemes, and rectify them immediately if there is any behavior that restricts users’ choice of tariffs.

Second, enterprises are required to properly handle user-related complaints, and actively communicate and solve the package change requirements put forward by users. For some packages launched in cooperation with third-party Internet companies, enterprises say that they need system transformation, and at present, old users can not directly handle them online. We require basic telecommunications enterprises to provide convenience for users and handle the package change related procedures for users through manual processing.

Third, enterprises are required to make it clear that there is a timetable for the transformation plan of the Internet-related package system, which should be announced to the public in time to realize direct online handling for old users as soon as possible.

After our interview and communication, the three basic telecommunications companies all indicated that they would strictly implement the relevant regulations we have issued and properly handle the problem of restricting the choice of packages for old users. We will pay close attention to the progress of this situation in the future to effectively protect the rights and interests of users.

Thank you.

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