Xiaomi SU7 answers questions from netizens (1-5 episodes)

Why is Xiaomi SU7 refundable in 7 days?

According to the industry practice, there is generally a hesitation period for big orders, ranging from 1-3 days, during which they can be withdrawn or changed. Once the configuration is confirmed and the order is locked, the vehicle will enter production.Considering the huge number of appointments for tasting and test drive of Xiaomi SU7, and in order to further protect users’ rights and interests, and let everyone have a more adequate test drive experience and consideration time, we extend the hesitation period before April 30 to 7 days.

Then why is the user feedback that the deposit is not refundable?

It is scheduled to be refundable in 7 days. However, we also provide the option of active locking configuration. Once the locking configuration is completed, the vehicle will enter the production stage and the configuration cannot be modified again. At this time, the deposit is non-refundable. By 12 noon on March 29th, our customer service system had received a total of 469 requests for returning orders and repartitioning.

In the car purchase process of Xiaomi Auto APP, there were three prompts about the irrevocability of the active lock order, and the prompt was directly popped up when the configuration was finally "locked". We also hope that you can understand that before locking the configuration, please choose carefully.

How to lock the order in advance when paying the deposit? How to get a correct refund within 7 days?

After paying the deposit, you can log in to Xiaomi Auto APP "My"-"Orders"-"Vehicle Orders"-"Lock Configuration" to lock the order in advance; If you need a refund, you can log in to "My"-"Orders"-"Vehicle Orders" in Xiaomi Auto APP, and the deposit will be returned in the same way within 7 working days.

If a lock order has been made, can the order be renamed or transferred to others?

After the order is locked, the orderer cannot modify it, and the rights and interests do not follow the order with the car.

How many people do the store receive the test drive every day, and how long will it take to make an appointment now?

At present, the test drive appointment is very popular. At present, the number of test drivers in our store is estimated to be about 90-120/day, and now it will take about 3-5 days to make an appointment. Thank you for your patience and support, and please understand.

It’s so hot, how soon can I pick up the car now? Can the production capacity keep up?

The original version of Xiaomi SU7 was first delivered on April 3rd. The non-founding versions of Xiaomi SU7 and Xiaomi SU7 Max start delivery at the end of April, and the Xiaomi SU7 Pro start delivery at the end of May. For details, please refer to the estimated car delivery cycle during APP selection.

At present, it is true that orders continue to be hot, and our factory is making every effort to increase production capacity and fully mobilize supply chain partners to ensure supply. According to different models, configurations, colors, etc., there will be different car picking cycles, and we will update them to Xiaomi Auto APP and applets based on the adjusted production situation.

What are the financial services currently provided? What is the minimum down payment?

Ordering Xiaomi SU7 before June 30, 2024 can enjoy a preferential financial plan with an annual rate of 2.5%, with a minimum down payment of 15% and a maximum term of 60 installments.

Can I still enjoy the car rights package after April 30 th?

At present, the gift package of car purchase rights is only for customers who have made decisions before April 30, and the car purchase rights after April 30 shall be subject to the subsequent official notice.

If you can’t pick up the car within the delivery time you saw when you booked the car, will there be corresponding compensation?

Based on the current hot orders, we are trying our best to stimulate production to respond. If we can’t pick up the car within the delivery time of the exhibition due to our reasons, we will formulate corresponding policies according to the situation and announce them in time.

There is no delivery center in my city. Can I buy a car in a different place and drag it back to the local license?

For users who have registered in different places, we will assist in handling temporary licenses in different places when handling the formalities of picking up the car at the delivery center, so that users can drive to their places conveniently.

We don’t support the door-to-door service of delivery center to different cities for the time being, please understand.

Why do black and white need extra money? Black and white are free, and other colors are charged. Is it more reasonable?

After the 12/28 technology conference, everyone gave us very good feedback on our Gulf Blue, Olive Green and Elegant Grey, so although the cost of these three colors is also very high, we decided to give them to everyone for free.

We hope that every millet SU7 can become a beautiful scenery on the street, so we have carefully created 9 colors, each of which is carefully selected from hundreds of sample paints developed.

Even the most popular black and white is not ordinary black and white. We also add pearl powder to pearl white and metal powder to diamond black, so that the most popular black and white can present a texture far higher than the industry level. I hope everyone will go to our offline store to taste different colors.

When will Xiaomi SU7 car models, stainless steel mugs, etc. be replenished around Xiaomi Life?

Thank you for your love of eco-products. At present, orders are very hot, and we have boosted the production capacity of the factory overnight. A new batch of products is already on the way, so please keep an eye on Xiaomi Auto APP Mall.

When will the second batch of delivery centers be announced?

According to the comment data of rice noodle makers on 20 alternative cities, combined with the store layout, we selected the following 10 cities to supplement the construction of sales and service stores: Jinan, Shandong, Changzhou, Jiangsu, Nantong, Zhejiang, Nanning, Guangxi, Changchun, Jilin, Guiyang, Guizhou, Zhuhai, Guangdong, Quanzhou, Fujian and Xiantao, Hubei. The above 10 cities will open one after another this year.

In the future, we will continue to add stores in other cities in time to provide you with a more convenient test drive experience.

If you install CarIoT such as bracket and physical buttons, can you ensure safety in case of accidents such as collision?

CarIoT equipment installed on the periphery of the central control panel and the instrument panel of Xiaomi SU7 is fixed with threaded mounting holes, so don’t worry about the firmness.

The officially produced CarIoT has passed the long-term vehicle carrying verification, including safety, environmental adaptability, ruggedness, NVH, sealing, reliability and durability, etc., verifying the influence of the equipment itself and the equipment on the vehicle, which is more reassuring than the externally purchased accessories.

In addition, when the passenger seat is occupied, it is recommended not to install the mobile phone bracket and other equipment at the right 1/4 threaded interface during driving (the passenger seat on the right is equipped with an airbag).

How long is the air spring guaranteed?

The air spring is guaranteed for 60 months or 100,000 kilometers.

We provide users with 60 months or 100,000 kilometers (whichever comes first) vehicle warranty rights (except for easily worn parts), covering suspension systems that everyone pays attention to, including springs (coil springs, torsion bar springs, leaf springs, air springs, hydraulic springs, etc.), control arms and connecting rods. Detailed warranty policies can be found in the relevant interface of Xiaomi Auto official website.

What is the specific performance of energy consumption of Xiaomi SU7?

Xiaomi SU7 has always regarded "long battery life" as one of the most critical product goals. The whole vehicle has been optimized for low power consumption, and has produced excellent actual energy consumption performance. The minimum energy consumption of standard version CLTC is 12.3kWh/100km, and that of Xiaomi SU7 Max is 13.6kWh/100km.

Just today, some media re-examined our actual endurance: in the continuous high-speed scene, the actual endurance of Xiaomi SU7 Max, which has a battery life of 810km under CLTC condition, ran to 643 km (the media test showed that the electricity meter was 0, and it can actually continue driving for more than 10 kilometers), and the endurance retention rate was nearly 80%. In the scene of high speed and high power consumption, the actual energy consumption is 15.7kWh/100km, which is an excellent result.

What should I do if I bought the original version or other versions, but I need to replace the hub? How to buy/replace other wheels?

Before locking the order, you can choose the matching of different wheel tires, but you can’t change it after locking the order. Different wheels and tires have different adaptability to vehicle running, which is also one of the inspection items of vehicle annual inspection. If you want to replace other wheels and tires after buying a car, it is recommended to consult the official authorized service center before replacing them.

Special note: the original version is a special version that has been produced, and it is impossible to change any configuration before it is licensed.

Is the tire custom-made, and can it only be replaced by the official in the future?

All the Xiaomi SU7 tires are made of the world’s top brands. Except for the 19 "Michelin E-Primacy low rolling resistance tire (which can provide a longer cruising range), the other three models (19” Bridgestone TURANZA 6 comfortable tire, 20” Michelin PilotSport EV silent tire and 21” Pirelli P Zero 5th generation sports tire) are all customized by the tire brand in combination with the performance of Xiaomi SU7. It is recommended to purchase customized tires through official channels.

What is the process of picking up a car in a 4S shop after buying a car? What materials and procedures should I pay attention to?

After buying a car, pick it up at the local delivery center.

The delivery center will make an appointment for the user to pick up the car and bring the following materials:

When can I pick up the car after locking the configuration?

Xiaomi SU7 Standard Edition and Max Edition are expected to start delivery from the end of April, and Pro Edition is expected to start delivery from the end of May. When you lock the configuration, our factory will start scheduling according to the configuration you set. You can see the general progress and estimated delivery time from Xiaomi Auto APP. Before locking the configuration, you can check the estimated lead time corresponding to each configuration combination at the bottom of the installation process page of "Start Configuration"; After locking the configuration, you can query the estimated delivery time through the View Order page. The original version is the existing car, which was officially delivered one after another from April 3.

Will Xiaomi Auto provide track mode in the future?

Xiaomi SU7 Max edition has a "master mode APP beta" related to professional driving, which will provide G value table and driving ability heat map, more detailed TC traction assistance, and ESC body stability auxiliary gear adjustment, and preset two options: custom mode and drift mode.

"Master Mode APP beta" is mainly aimed at professional driving related users, so it needs to be activated after answering questions in the car machine, and it is also recommended to activate it in a professional closed venue.

Does Xiaomi SU7 have any overseas sales plans?

There is no overseas sales plan at present, please wait for the official follow-up information.

Is there any policy subsidy for car purchase? How to query the policy specifically?

Policies vary from place to place. For example, Tianjin can enjoy a subsidy of 3,000 yuan for models with a car price of 150,000-250,000 yuan; 250,000-350,000 yuan model 4,000 yuan subsidy.

The specific supplementary policies can be found in the local vehicle management office or the official website New Energy Office. Xiaomi Auto Store in your city can also provide you with consulting services on local policy subsidies.

How much is the auto insurance cost of Xiaomi SU7? Does Xiaomi have insurance for his own cooperation?

Different car prices and different urban areas have different insurance prices for new cars. For the estimation of vehicle insurance price before picking up the car, please consult the local sales staff or delivery specialist.

Xiaomi Automobile cooperates with Ping An Property Insurance, Sunshine Property Insurance, PICC Property Insurance and Pacific Property Insurance to provide users with appropriate official insurance products. Users can consult the delivery specialist for detailed product information and purchase suggestions before delivering the car.

What are the specifications of Xiaomi’s filling pile? Do you support free installation?

Xiaomi’s filling pile has two specifications: 7kW and 11kW, of which 11kW is suitable for SU7 Max. The home-filled pile products you purchased include home-filled equipment and foundation installation service in 30m cable (Chinese mainland area). You are welcome to buy in Xiaomi Auto APP Mall.

When is the pilot-assisted driving in Xiaomi City open?

At present, the opening plan of Xiaomi’s pilot city is: open user internal test in April, open 10 cities in May and be available nationwide in August. This is also a rare urban pilot propulsion speed in the industry. Please refer to the official actual notice of Xiaomi Automobile for details.

Can other brands of mobile phones and tablets realize the screen projection of Xiaomi car? What functions can be achieved?

Xiaomi 澎湃 smart cockpit has a very rich ecological expansion capability, which can support Apple users to use CarPlay interconnection. This function has been tested and developed, and will be pushed in the subsequent OTA. At the same time, the rear row can support the iPad to get on the bus, and the iPad can be installed on the front seat back after purchasing the special iPad expansion bracket. Install the "Xiaomi Auto Expansion Screen" APP to realize the original car-like experience such as seat air conditioning adjustment, multimedia adjustment and audio-visual entertainment.

For most other Android phones, you can connect the phone with the car system through CarLink, and realize the navigation, music, telephone and other services in the phone on the central control screen. At the same time, because it supports DLNA, it also supports the wireless streaming of audio and video of Android phones, which is very convenient.

Is the warranty limited to the first owner? Is it with the car or with people?

The warranty is not limited to the first owner, and you don’t follow the car.

What is the car maintenance cost of Xiaomi SU7? How much is the minor maintenance fee?

The first insurance (the first year or 20,000 kilometers) is 480 yuan, the second year is about 750 yuan, and the third year is about 1,400 yuan.

Why is the acceleration time measured by some media different from the official data?

In order to fully eliminate the interference factors at the starting moment, such as tire slip, driver’s reaction time, etc., zero acceleration without starting time is a common test method in the industry, which can reflect the car’s own ability more purely. The media measurement includes the start time, and during the process, tire condition, road condition, climate condition and driver’s reaction will all affect the acceleration performance, so the measured data will be slightly different.

In the media measurement, Xiaomi SU7 Max measured 3.09s (official 2.78s), Tesla Model Slaid measured 2.73s (official 2.1s) and Porsche Taycan Turbo 2022 measured 3.44s (official 3.2s, including the starting time).

Why will the original version of Xiaomi SU7 be put on sale again, and will it be available in the future?

During the ordering process of Xiaomi SU7 original edition, we identified and intercepted some abnormal orders and scalper orders, so we will start the second round of surprise additional sales. The opening time is12:00 on April 1st..

The deposit for this sale is 20,000 yuan, and the order will be locked as soon as it is made. The deposit is non-refundable. This round of ordering also enjoys the same luxury car purchase rights of up to 31,000 yuan on the night of March 28th. At the same time, users who have made a decision on the non-founding version can also participate in this round of sales. After the decision is successful, the original order can be converted into the founding version. Users whose orders for the non-founding version have been locked can make a successful founding version tomorrow or transfer orders. The customer service will contact the related matters, or you can take the initiative to contact the customer service. It can be ordered through Xiaomi Auto APP and applet.

Xiaomi SU7 inaugural edition will not open a new round of orders, thank you for your support.

Does Xiaomi SU7 have to go to the designated outlets for each warranty?

We strongly recommend that users choose an officially authorized service center for vehicle maintenance.

The vehicle belongs to a product with very complicated structure, and the smart car also involves a number of adaptation brushes after maintenance. The official authorized service center is equipped with trained and certified professional technicians, which has the advantages of original spare parts supply guarantee and official technical support, and can guarantee the quality of vehicle maintenance, and at the same time avoid the vehicle damage caused by non-professional maintenance or original spare parts, thus affecting the realization of warranty rights.

Does Xiaomi SU7 provide quick rescue service?

Xiaomi Automobile provides you with official road rescue services (in China, excluding China Hong Kong Special Administrative Region, China Macao Special Administrative Region and Taiwan, China); During the warranty period of Xiaomi SU7, if the vehicle can’t run normally due to vehicle quality problems, users can contact the online service center through Xiaomi Auto APP exclusive service housekeeper group or Xiaomi Auto APP 400 one-click dialing to get 7*24-hour emergency rescue service. In addition, users who have purchased Xiaomi Auto’s official car service package and insurance products can also enjoy 7*24 hours of accident road rescue service for free.

For detailed service rules and service product information, you can consult Xiaomi Auto official website or Xiaomi Auto Online Service Center.

Is there a quick door-to-door repair service for damaged interior parts (steering wheel, cushion)?

Xiaomi Automobile provides users with mobile door-to-door service, which meets the service needs of users for basic maintenance, accidental fault diagnosis and simple maintenance (tire repair/replacement, door handle and some interior parts repair/replacement). Users can contact the online service center to initiate related service requirements through Xiaomi Auto APP exclusive service housekeeper group or Xiaomi Auto APP 400 one-click dialing.

The first batch of mobile door-to-door services was opened in 29 cities, and more cities will be gradually opened.

When will the final payment of Xiaomi SU7 start to be paid?

After the order is locked, the delivery will contact the user. If it is a full user, after the delivery and the user confirm the order information, the Xiaomi Auto APP will have an interface to pay the final payment. If it is a financial loan user, after the financial approval is passed, Xiaomi Auto APP will have a payment interface.

Will the three-layer silver plating on the front windshield affect the light transmittance or the ETC signal?

Three layers of silver plating will not affect the light transmittance of the front windshield. The light transmittance of the front windshield is 71%, and the most suitable light transmittance for human eyes is between 70 and 78% when driving. If the light transmittance is too high, you will feel glare and glare when driving.

We have done the silver removal process at the installation position of the windshield ETC, which does not affect the use of ETC at all.

What crash tests did Xiaomi SU7 do, and what was the result?

First of all, we used version 2024 of C-NCAP to design the product in advance, and there were more than 40 internal crash tests, which completely covered the three standards of C-NCAP, C-IASI and E-NCAP. Even, many tests exceeded these standards:

Compared with the 24th edition of C-NCAP, frontal collision requires 56km/h, we have achieved 64km/h and side collision requires 60km/h, and we have achieved 65km/h, and the side column collision requires 1 point for the main driver. On this basis, we have made 80 points for the main driver and auxiliary driver and the rear row, and the rear collision requires 50km/h, which is the highest in the world.

The official crash rating requires production cars, so please pay attention to the subsequent measured performance of Xiaomi SU7.

Does Xiaomi SU7 have external discharge function?

Yes. The function of external discharge of Xiaomi SU7, combined with Mijia vehicle-mounted portable charging and discharging gun, can not only charge but also discharge, and can realize 2.8kW charging and 3.5kW 220V external discharge, which is convenient for outdoor use of intelligent equipment; At the same time, Xiaomi SU7 itself can also support the ability of 6.6kW to charge other cars.

Does Xiaomi SU7 have traction qualification?

No traction qualification. Under normal circumstances, the original factory with traction qualification is generally SUV, pickup truck and other models that are biased towards off-road outdoor use. Xiaomi SU7 is positioned as a C-class luxury technology car, so it is not qualified, and it is still understandable.

Can Xiaomi SU7 Standard Edition and Pro be equipped with official HUD?

At present, Xiaomi SU7 Max comes standard with 5HUD, and Xiaomi SU7 Standard Edition and Pro Edition are not supported for the time being.

How many dialects does Xiao Ai’s pronunciation support?

Dialect is not supported at present, and related functions will be implemented in subsequent OTA.

What are the specific car control functions of Xiaomi Auto APP?

Xiaomi Auto APP supports a variety of functions of car control outside the car, including unlocking/locking the car, switching the charging port, opening the front/trunk, remote starting, ventilation, flashing lights, whistling, etc. At the same time, it can also query the position of the car, and support turning on the air conditioner, seat heating and steering wheel heating in advance before getting on the bus. It can also remotely open and close the car refrigerator and adjust the temperature. The function is extremely rich and the response is very fast. You are welcome to continue to explore after buying a car.

At the same time, it can also authorize the sharing of car keys, which can also be used by relatives and friends.

Are the three versions of Xiaomi SU7′ s central control panel configured the same? Is the material LCD or OLED?

Xiaomi SU7 is equipped with a high-quality LCD central control screen, with a 16.1-inch oversized and ultra-narrow bezel design, accounting for 91.7% of the screen. At the same time, the resolution accuracy of 3K is extremely high, PPI reaches 211, and the screen display is exquisite. And the highest brightness of the screen is 800nit, and it can also support thousands of automatic brightness level. No matter in terms of size, resolution, display accuracy or screen ratio, it has performed well at the same level.

The central control panel supports ecological expansion in both software and hardware. In terms of software, the ratio of 16:10 is perfectly compatible with Xiaomi Pad application ecology, which can support more tablet applications to get on the bus. In terms of hardware, there are CarIoT eco-expansion interfaces around, which can install physical keyboards, pickup ambient lights, smart double-code meters and wireless charger brackets.

Is the rear expansion Pad limited to the model, and when can other models of pads be equipped with cars?

The rear expansion screen currently supports Xiaomi Pad and Apple iPad, and needs to be used together with the bracket protective case:

Xiaomi Pad: Support Xiaomi Pad 6S Pro, and the other Xiaomi Pads are still under planning. The specific adaptation will be subject to future announcement.

Apple iPad: supports iPad Pro 11-inch 1st-4th generation and iPad Air 10.9-inch 4th-5th generation.

Are there more CarIoT smart hardware accessories in the future? Will the expansion pin port in the car be open to the third party?

In the follow-up meeting, we will have more and more CarIoT accessories on the train, and the pin port in the car will also open Xiaomi HyperOS Connect certification, fully embracing the three developers, and welcome everyone to build a smart space ecology.

Is there a limit to the use of "drift mode" in Xiaomi SU7 Max?

We sincerely remind everyone that Xiaomi SU7 Max is full of power and is a "performance beast", and its "drift mode" is designed for users with professional driving experience. Users without professional training have safety risks when driving in crowded urban streets. If you want to adjust TC and ESC options, it is strongly recommended to use them in a professional closed venue and under the guidance of professionals.

Is the original version that can be delivered on April 3 rd an inventory car that has been produced for a long time?

No. The first batch of original vehicles for users are all new cars just produced before and after the press conference on March 28th. Please rest assured.

You should have seen the satellite and the media take a distant view of our factory from the beginning of March to the middle of the month, and the vehicles produced in the early days were used for our super-large-scale road test, car exhibition and test drive in stores.

Will the date of picking up the car displayed after the decision is made change?

When it was first launched, we provided the national start-up delivery time. After the order configuration is locked, we will match it with the production plan according to the time sequence of the order locking, and get the estimated delivery time of each order (referring to the time interval between the user locking the configuration and the vehicle arriving at the store). In order to make it easier for users to understand and arrange car pickup in advance, we update this result to the user’s APP order details page.

Since 19: 00 on March 29th, we have also displayed the estimated delivery cycle in the purchasing process of Xiaomi Auto APP as a reference for users before making and locking orders. We are making every effort to increase production capacity and speed up delivery, so please keep an eye on the information in the APP.

If I have already bought Xiaomi SU7, can I change my car pick-up address?

When Xiaomi Auto Delivery colleagues contact you for the first time, they can take the initiative to inform the delivery address, and we will try our best to cooperate.

Is there a plan for the home test drive business? If so, what are the specific pilot cities?　

At present, our sales side can support the appointment to the store for test drive, and the door-to-door test drive is under planning. The main reason is that the current demand for orders and scheduled test drives far exceeds expectations. Based on the limited test drive and personnel resources, in order to ensure the overall efficiency and timeliness of user service, the door-to-door test drive has not been opened for the time being, and I hope to understand.

We expect to gradually open the door-to-door test drive business after obtaining enough test drives and personnel supplements in stores across the country. At that time, our sales partners will also communicate with users and friends in need, so stay tuned.

Why can’t the store test drive experience Xiaomi’s intelligent driving function?

Because the store’s test drive demand far exceeds the forecast, at present, each test drive user’s experience time is 15 minutes, and the time is relatively tight. Therefore, the intelligent driving link has not been arranged in the standard experience process yet, and we hope you will understand. If you are particularly interested in smart driving, you can make an appointment with the clerk in advance to explain your needs, and you can experience all the smart driving functions carried when you deliver the car.

We will continue to optimize the test drive process, and strive to give you more time to fully understand all aspects of SU7 in the future.

Are there more kinds of loan policies, such as 50-50, 0 down payment for car, etc?

At present, there is no product policy of 50-50 or 0 down payment, but we provide the most mainstream repayment products in the market, starting with 15% down payment and up to 60 installments, and now we can enjoy the limited-time discount of 2.5% annual rate when ordering; Take SU7 Standard Edition as an example, the minimum down payment is only 32,400 yuan, and the monthly payment is less than 3,500 yuan.

Xiaomi Auto Finance Service will always pay attention to the needs of users and continue to develop iterative financial products, so stay tuned.

Can I pay the final payment in full after I choose the installment when buying a car?

If you choose installment when placing a lock order and want to change it to full payment, you can take the initiative to inform the delivery when the delivery colleague contacts you for the first time.

How to redeem the points in Xiaomi Auto APP integral mall?　

You can use the points to deduct the payable amount when purchasing goods in the "Mall" section of Xiaomi Auto APP, and the range of goods used shall be subject to the system.

The deduction ratio of points is 10:1 (that is, 10 points can be deducted from 1 yuan). If the amount of your order is lower than that of 0.1 yuan after deduction by points, the deduction of points is not supported for the part lower than that of 0.1 yuan.

Points can only be used by users who have obtained the points (with Xiaomi account number as the user identification unit), and cannot be combined, donated or traded. Cash exchange or other preferential forms are not supported, and it is not supported for purposes other than those agreed in these Rules.

For details of the integral rules, please refer to the "Xiaomi Auto APP- My-Integral-Integral Rules" section.

I don’t want to choose the refrigerator when ordering. Can I cancel it?

Pay Dading a car smart refrigerator with a value of 2000 yuan before April 30, but it is not supported to replace it with an ordinary storage box.

Our car smart refrigerator supports voice control. It has a volume of 4.6L, can hold six cans of standard cola, and is also equipped with a roll cage. Both cooling and heating can be used, including iced drinks, fresh-keeping fruits and warm drinks. Of course, it can also be closed for ordinary storage space, which is worthy of your optional experience.

What are the charging piles supported by Xiaomi Automobile? Do you support all brands of home charging piles?

For third-party public charging piles, Xiaomi SU7 has tested more than 2,000 charging piles of different models from 148 brands, totaling 18,900, and conducted tests and verification in conjunction with three third-party institutions. The charging compatibility has reached over 99%, which is the highest in the charging compatibility industry among the published information.

Other brands based on the national standard can also realize charging, please consult the original manufacturer for details; If you want to get a better interconnection experience, realize OTA upgrade and automatic opening and unlocking, it is recommended to use Xiaomi Auto to fill the pile.

Is there any difference between the number and model of smart devices in the home controlled by the car terminal and the mobile phone terminal?

There are differences. You can understand the mobile phone "Mijia APP" as a "full-scale control hub", that is, all smart devices bound to your account can be controlled through Mijia APP.

The vehicle-mounted Mijia is a "non-full-scale control center". In order to make the use experience more concise and clear, we specially selected and supported smart devices that are commonly used and have a clear remote control scene at the vehicle end. For example, home lighting, curtains, air conditioners, cameras, sweeping robots, air purifiers, etc. can be controlled by the car, while smart devices such as electric toothbrushes, razors, sphygmomanometers, rowing machines, etc. that do not have a clear control scene at the car end are not supported.

In the future, according to the feedback from users, we will gradually increase the category and quantity of smart home equipment that can be controlled in the car, so as to create a more intelligent "all-ecological" experience for everyone.

If the car network service package is not renewed in the second year, does it mean that the whole car has no network service? Are network services such as Xiaoai Voice, Remote Car Control and OTA Upgrade permanently free?

Xiaomi SU7 series can use the "in-vehicle network service package" for free for one year from the date of delivery, and this right is bound to the vehicle. After the end of the equity period, car owners can pay for the "in-vehicle network service package" through the Xiaomi car application. The pricing of in-vehicle network service package is 19.9 yuan/month and 199 yuan/year.

After delivery, Xiaomi SU7 series can use the in-vehicle network connection service. Without the third-party network connection, it can realize basic functions such as map navigation, remote car control, OTA upgrade and assisted driving, system application update and networking, and little love for classmates. For more network functions, you need to purchase the "in-vehicle network service package" or connect with Wi-Fi/ mobile phone hotspots.

After purchasing the "Car Network Service Package", you can still use the car network connection service through the mobile cellular network of the car SIM card without the third-party network connection, including opening Wi-Fi hotspots for other devices to use the network, downloading and accessing third-party applications (playing online music, videos, KTV songs, playing games, etc.), watching videos remotely in sentry mode, downloading offline maps, etc. The specific functions are subject to the actual car.

The network coverage and network service connection speed of mobile cellular network depend on telecom operators, and the "in-vehicle network service package" only supports Chinese mainland (excluding China Hong Kong Special Administrative Region, China Special Administrative Region and Taiwan, China).

Does the tailgate of the trunk have anti-pinch function?

Xiaomi SU7 tailgate fully supports electric opening/closing and has anti-pinch function. When the tailgate is closed, the electric tailgate will bounce off in the opposite direction when encountering obstacles, so as to avoid accidental injury to the user or damage to the vehicle.

In order to ensure the tailgate to be closed safely, the tailgate will have an electric suction process when it is about to close. At this time, the tailgate is about to enter a locked state and cannot be reversed.

This is a common practice in the industry to prevent the tailgate from closing safely. Please don’t use your fingers to test the anti-pinch function when the tailgate is about to close.

Recently, many media have tested the battery life of Xiaomi SU7. Why does it have such a great impact on battery life after changing tires?

The main influence factor of tire endurance is tire rolling resistance. Usually, the rolling resistance of sports tires is greater than that of comfortable tires and low rolling resistance tires. The tire rolling resistance is small, the driving resistance of the car is small, the energy consumption is lower, the battery life is longer, and the acceleration and braking performance are slightly sacrificed. On the contrary, tires with large rolling resistance have better acceleration and braking performance.

Take Xiaomi SU7 Max as an example. The whole system adopts the tires of the world’s top brands. Even if it is equipped with 21 "Pirelli P ZERO 5 generation sports tires, it can achieve 725km CLTC endurance, and it has achieved high-speed endurance close to 500km and high-speed comprehensive endurance in cities over 550km in media measurement, which is extremely excellent.

Why is the original version of Xiaomi SU7 a car, but it can’t be delivered on April 3rd?

The first batch of the inaugural edition was 5,000 units. In order to start delivery for car owners as soon as possible, we adopted the method of early production, and set very strict standards in all aspects of production, quality inspection, logistics and other delivery processes. Please rest assured that the original version of the vehicle will complete all the production and quality inspection processes in the near future, and it is being sent to 29 cities one after another and delivered to users. Thank you for your patience and understanding.

What should I do if I have paid the full amount, but the delivery personnel have not specified the delivery time?

After the vehicle arrives at the store, it will actively contact the user to make an appointment for the subsequent pick-up time. You can always pay attention to the delivery process information on Xiaomi Auto APP.

The current data shows that some people have unsubscribed from Xiaomi SU7. Does it mean that they can pick up the car faster?

I’m very sorry, at present, we are in a state of burst orders, and there are continuous new lock orders every day. Your order will be arranged and delivered in the chronological order of the final lock.

If you have locked the order, if there are customers in front of you with the same city and the same configuration who have not picked up the car due to their own reasons, then you may be arranged to deliver the vehicle resources faster; If you haven’t locked the order yet, your estimated delivery cycle will be calculated according to your final time of locking the order and the production capacity and materials at that time.

How is the order of car pick-up? Is the same configuration absolutely in the order of locking orders?

Your order will be arranged according to the time sequence of the final lock order. For orders in the same city and with the same configuration, vehicles will be delivered according to the lock order.

What after-sales rights can I enjoy after buying a car?

First of all, Xiaomi automobile users can enjoy the warranty rights of the whole vehicle and key parts of the vehicle, and the warranty rights are "following the car but not following the people" and are not affected by vehicle transactions; Detailed warranty rights can be found in Xiaomi Automobile official website.

In addition, in case the vehicle can’t run normally due to quality problems, we will provide users with free road rescue rights.

At the same time, we also provide users with 7*24-hour service, butler/expert exclusive group service, online remote technical diagnosis, mobile door-to-door service, one-stop maintenance service and other rights protection. Some service rights need to be obtained by purchasing official car service packages and official insurance products. For more information, please consult Xiaomi Auto official website or Xiaomi Auto 400 hotline.More service rights and experiences will be developed and launched one after another according to the feedback and needs of Xiaomi car users.

Is it true to see the interest-free or preferential policies for Xiaomi SU7 launched on some social platforms?

At present, there are no additional preferential policies in Xiaomi’s official channels. If unofficial channels claim to provide additional preferential policies, please carefully screen them to avoid property loss or information leakage.

The Xiaomi car APP has already made a lock order. Can you test drive first?

We provide consistent test drive service for all users. Users can make an appointment by contacting the store sales partner or selecting "APPointment Test Drive" in Xiaomi Auto App and Xiaomi Auto applet. Users who have made a lock order, and users who have not made a lock order, can make an appointment for test drive, and test drive according to the time when the appointment is successful.

Is there a difference between the standard version of high-speed navigation and the high-speed navigation with lidar version?

Xiaomi Zhijia is divided into Xiaomi Pilot Pro and Xiaomi Pilot Max. The Pro version is a pure vision scheme, and the Max version is equipped with a laser radar. Both versions support high-speed navigation that can be used in the whole country, and they will be opened as soon as they are launched. At the same time, because the Max version has a laser radar, it has the ability to identify obstacles more accurately at the current stage, and the actual experience of Xiaomi Pilot Max is expected to be better than Xiaomi Pilot Pro. Of course, with the continuous optimization and upgrading of our pure vision scheme algorithm, both experiences will get better and better.

The voltage platform is close. Why can Xiaomi SU7 Standard Edition charge much faster than Tesla Model 3?

Xiaomi SU7 can achieve a charging speed of 350km(CLTC) in 15 minutes in self-supporting piles, which is 100km more than the new version of Model 3 under the same conditions.

The peak voltage of the high-voltage platform of Xiaomi SU7 Standard Edition is 486V, which is a "super 400V" platform designed by global silicon carbide. The peak voltage of the new Model 3 Huan version is 394V V. Therefore, under the same current condition, the higher the voltage, the higher the charging power.

At the same time, the application of Xiaomi Modena architecture can realize better optimization of charging curve; Whether in summer or winter, a powerful thermal management system can keep the battery in a more efficient charging temperature range.

Some pure electric vehicles can’t be directly charged after losing power, and need a small battery to take charge. Will Xiaomi SU7 have this problem?

The 12V battery of Xiaomi SU7 uses lithium iron phosphate battery with a capacity of 20Ah, which is more powerful, lighter and longer in life than the traditional lead-acid battery.

Moreover, for the power of small batteries, Xiaomi SU7 can realize dynamic detection and intelligent charging. Under the normal condition of the vehicle, there is no need to worry about the problem of power loss of the small battery.

Xiaomi SU7 Max 800V voltage platform, can some older 500V fast piles be filled in backwards compatibility?

Xiaomi SU7 Max adopts a "super 800V" platform with a peak voltage of 871V, and is equipped with a vehicle-mounted booster, which can increase the voltage of the charging pile, thus charging the power battery, ensuring that it can be charged on the charging piles with the highest voltages of 500V and 750V, without worrying about the problem of backwards compatibility.

For charging compatibility, Xiaomi SU7 has tested more than 2,000 public charging piles of different models from 148 brands, totaling 18,900, including many mainstream 500V tripartite piles, and has been tested and verified by three third-party organizations. The charging compatibility has reached more than 99%, leading the charging compatibility industry in the published information.

When you see the media evaluation, you can continue driving for a period of time after the battery life reaches zero. How many kilometers is it?

When the battery life of Xiaomi SU7 is zero, it still retains a part of the remaining mileage, and the remaining mileage will be different according to the actual temperature and road conditions.

This part of emergency mileage is only used in extreme situations such as emergency relief, and users are not advised to use this part of electricity.

At present, how many kinds of CarIoT devices does Xiaomi SU7 support? Can you install them yourself or do you need to go to the store to operate them?

At present, more than 10 kinds of CarIoT eco-devices have been put on the shelves of Xiaomi Auto APP Mall, including physical buttons on the central control panel, sound-pickup atmosphere lights, smart double dials, car-mounted wireless charging phone bracket, car-mounted mobile phone bracket, chair back flat bracket set, smart fragrance machine set, walkie-talkie charging stand, outdoor Bluetooth speaker Camp, smart fragrance machine-cup holder version, multi-function strong light flashlight, car-mounted karaoke microphone, etc. Subsequently, we will continue to put more and more rich CarIoT devices on the shelves.

In addition, all ecological equipment that needs to be installed and fixed by screws will be accompanied by installation tools such as screws and screwdrivers. Users can install it by themselves according to the instructions without going to the store to operate.

What software version is needed to connect with the car machine for screen projection?

The mobile phone needs to support the Xiaomi HyperOS system and update the system to the latest version. At the same time, in the mobile phone "App Store-My-App Upgrade", upgrade all applications to the latest version.

A video on the Internet broke the news that the test drive of Xiaomi SU7 found abnormal sound and liquid leakage. What was the situation?

After our investigation and confirmation, the actual situation is as follows: at about 11: 30 am on April 1, the clerk of Xiaomi Automobile Store in Xiamen stopped after a sudden abnormal noise while taking the customer for a test drive, and found that the whole vehicle was in a stable state and the chassis was normal, so he drove the car back to the store normally; After detailed inspection in the store, it was found that a stone invaded the position of the brake disc, causing abnormal noise; After the stone is taken out, the abnormal sound is eliminated and returned to normal.

As for the water marks around the car body, it is due to the recent rain in Xiamen, and the vehicle has traveled through the water accumulation area. It is normal for the car body to leave water marks after parking. After testing, the whole vehicle has no leakage, no leakage point, the kettle liquid level is normal, and there is no relevant liquid level alarm fault light prompt.