Ninghai practice of ＂running at most once＂ reform

Ninghai county administrative examination and approval management office (hereinafter referred to as Ninghai county audit management office), formerly known as Ninghai county people’s government accreditation center (renamed Ninghai county administrative service center in December 2003), was formally established in April 2008. Since its establishment, Ninghai County Audit Office has adhered to the working philosophy of "satisfying the people is our pursuit", adhering to the service tenet of "convenience, standardization, high efficiency and honesty", based on the service brand of "heart-to-hand connection and unlimited service", taking the convenience of investors and serving the masses of enterprises as the value orientation, and implementing the operation mode of centralized management and window office. At present, the building area of the administrative service hall is 22,050 square meters, and there are 246 staff members, with an annual average of more than 500,000 pieces. It has successively won the honorary titles of Zhejiang Advanced Grass-roots Party Organization, Zhejiang Outstanding Youth Civilization, Zhejiang Civilized Unit, and National Women’s Civilized Post, and has been called the "government supermarket" in Ninghai.

As an important carrier of service-oriented government construction, in recent years, according to the requirements of the "streamline administration, delegate power, strengthen regulation and improve services" reform of the central government and the "Four Clears and One Net" reform of Zhejiang Province, Ninghai County Audit and Management Office has been innovative and brave in exploration, and has effectively improved the efficiency of examination and approval services through measures such as process reengineering, simulated examination and approval, dynamic management, filling in gaps and joint examination and approval. On January 16th, 2017, since Zhejiang Province put forward the reform of "running at most once", Ninghai County Audit and Management Office closely followed the pulse of the times, quickly completed the reform of "accepting and integrating services in one window" with the spirit of nailing nails, announced the power items of "running at most once" administrative examination and approval, actively created an upgraded version of the reform of administrative examination and approval system, and promoted the implementation of the reform of "running at most once" to get the reform bonus as soon as possible. On March 13th, 2017, Ninghai County Audit Office’s advanced experience, Ninghai County’s Creation of "Ten Running Methods" and Accelerating the Reform of "Running Once at Most", was affirmed by Mayor Qiu Dongyao of Ningbo City, and then published in a special issue in the General Office of Zhejiang Provincial People’s Government, and reported to the State Council. Media such as Ningbo Daily, Ningbo News and Zhejiang Daily have reported advanced practices many times.

First, innovate and continue to deepen the reform of the administrative examination and approval system

1 to promote the reform of administrative examination and approval functions. Since 2008, the Audit Office of Ninghai County has carried out the reform of administrative examination and approval functions with the main goal of "two centralization and two in place", that is, the examination and approval functions of functional departments are centralized in one department, and the administrative examination and approval department is centralized in the examination and approval service hall, and the examination and approval projects of functional departments are centralized in the administrative service center window, and the approval authorization of functional departments to the person in charge of the window is in place. All departments have set up or listed administrative examination and approval departments, and entered the window of the administrative service hall in an organizational system. All the section chiefs and deputy section chiefs have arrived at their posts, and the authorization is in place, which has achieved the purpose of one leader in charge, one pen signing and approving, one window opening to the outside world and one-stop service, and completely solved the problems of accepting at both ends and the masses running at both ends. At present, there are 34 departmental windows in Ninghai County Administrative Service Center, 20 independent windows, 11 comprehensive windows and 3 sub-centers.

2. Promote the construction of Ninghai platform of government service network. In March, 2014, according to the unified deployment of Zhejiang provincial government, the construction of "four clean sheets and one net" was launched in an all-round way (list of government power, negative list of enterprise investment, list of financial special funds management, list of government responsibilities, Ninghai platform of Zhejiang government service network), and Ninghai County Audit Management Office was responsible for sorting out the "three and a half items" of audit power list (administrative license, administrative confirmation, audit report and annual inspection, filing and other approval rights in other administrative powers). At present, a total of 1016 items of "three and a half" examination and approval power have been determined in the county. Except for 16 items that meet the requirements and are not allowed to enter the administrative service hall, all 1000 items have entered the window, with a occupancy rate of 100%. Of the 1,000 "three-and-a-half" examination and approval power items stationed, except for 13 authorizations, 987 authorizations were in place, and the on-site handling rate reached 98.7%. Dynamically manage the speed-up of administrative examination and approval in each window, and "force" each window to improve service efficiency and speed up examination and approval. At present, the total promised processing advance rate of the administrative service hall is 87.47%, and the actual processing advance rate remains above 98%.

3. Promote the reform of "one-window acceptance and integrated service". Since 2017, the Audit Office of Ninghai County has actively played the role of the main channel of the administrative service center, actively promoted the reform of "running at most once" and "accepting and integrating services in one window", rearranged the existing windows of the administrative service center according to the principles of "doing one thing in one window" and "relatively separating the right to accept and the right to review and decide", implemented the comprehensive acceptance staff, and implemented "one person with multiple posts and multiple functions in one post". Integrate the original layout with a single department as the window into six categories of comprehensive service processing areas, including capital construction projects, commercial registration, real estate registration, public security services, public security exit-entry management, and social and people’s livelihood affairs. Enterprises can handle multi-departmental matters without running errands to and from multiple department windows. For example, real estate registration originally needed to run errands in the three departments of housing management, finance and taxation, and real estate. Now, you only need to run a window of ownership registration to complete the examination and approval at one time, which will boost the reform goal of "running at most once".

4. Promote postal express service in the window. The introduction of postal courier companies into the window of the administrative service center, for matters that cannot be declared online, on the basis of voluntary principle, entrusts postal courier companies to carry out the express delivery service of licenses. Applicants only need to sign a delivery agreement and fill out a delivery application, and the postal courier companies can deliver the licenses to the door, "turning the masses into express delivery". At the same time, the qualified departments are encouraged to subsidize the reduction or preferential treatment of license express delivery fees in the form of "government pays the bill". Up to now, 15,157 pieces of accounting qualification certificates and entry and exit certificates have been sent by postal courier company. At the same time, we will actively create five special services, such as "no holiday" service, "nanny-style" agency, "zero distance" site, "through-train" express service and "no lunch break" work.

Two, self revolution, strictly regulate the administrative examination and approval service process.

1. Standardize the industry joint examination and approval standards. We will fully implement the joint examination and approval standards for 16 industries, including bathing, maintenance and management of Class I motor vehicles, transportation, hotels, small and medium-sized restaurants, culture and entertainment, overseas satellite TV, large supermarkets, film screening, swimming pools, automobile beauty, agriculture (fishing) music, hotels, hairdressers, cafes and foot baths, with the lead window taking the lead according to the mode of "one window for acceptance, internal circulation and one window for delivery". For example, in the homestay industry, it used to be necessary to run five departmental windows, such as fire protection, public security, environmental protection, health and family planning, and market supervision. Now, you only need to run one departmental window of public security to get all the documents, which effectively realizes the reform goal of "running at most once".

2. Standardize regional joint examination and approval standards. Innovative implementation of cross-project, cross-departmental and cross-plot linkage approval mode, the "Implementation Measures for Regional Joint Approval of Investment Projects in Ninghai County (Trial)" was introduced, and the province took the lead in piloting regional joint approval of investment projects. All the investment projects in the industrial base of "Two Zones and Eight Parks" will be regarded as one project, and the pre-approval procedures such as planning environmental impact assessment, soil and water conservation plan and industrial planning of the whole region will be worked out in a "packaged" way in advance. For the designated projects settled in the region, the procedures for filing will be implemented first, which will simplify the approval procedures for individual projects. Taking the industrial park as a unit, the planning indicators such as greening rate, floor area ratio, building density, parking spaces and civil air defense facilities are planned as a whole, and the "single check" is changed into "regional overall check", which breaks through the limitation of land use, improves the yield per mu and achieves overall coordination and balance. Effectively reduce the examination and approval links and reduce the number of runs.

3. Standardize the preconditions for administrative examination and approval. In order to solve the problem of "difficult and troublesome work", in 2015, Ninghai County Audit and Management Office carried out a special clean-up work on certification materials in the field of people’s livelihood, and found out 86 certificates required, and urged all departments to cancel 23 illegal and unreasonable certificates and temporarily keep 63 items. In the special supervision activity of finding out "difficult matters for grassroots people to handle affairs", it was affirmed by Mao Linsheng, party secretary and deputy director of the Standing Committee of Zhejiang Provincial People’s Congress. In 2016, Ninghai County Audit Office cleaned up the pre-condition materials of 1016 examination and approval power matters in the county, and cancelled 29 pre-intermediary services of 158 administrative examination and approval, accounting for 18.35%; 159 pre-condition materials such as certificates and seals, 77 items were cancelled, accounting for 48.43%; 55 Pre-condition material cover clauses, 32 items were cancelled, accounting for 58.18%. Reduce the phenomenon of repeated provision and repeated provision of materials, effectively solve the strange phenomenon of "approval for approval", reduce the burden on enterprises and reduce the number of errands.

4. Standardize the operation mechanism of administrative examination and approval. Give full play to the gathering function of the administrative service center, innovate the examination and approval operation mechanism, implement the examination and approval mode of "one acceptance, copying and reporting, joint examination and completion within a time limit", establish and improve the joint examination and approval mechanism of investment projects, and establish the "6+1" consultation, "8+X" joint examination and hierarchical coordination mechanism. In the process of investment project examination and approval service, straighten out the business circulation relationship, and complete the project examination and approval in a "one-time" and "one-stop" way through joint meetings, joint reconnaissance, joint map examination and departmental linkage, so as to improve the examination and approval efficiency.

Third, follow the trend and boldly use "Internet+government services"

1 to promote the construction of a unified administrative power operation system. In March 2014, the construction of Ninghai platform of Zhejiang government service network was started. On June 25 of the same year, the platform was displayed to the public and became a collection platform carrying four lists and public service lists. In June 2015, the unified administrative power operation system of Ninghai platform was officially put into operation online, and all the "three and a half" administrative examination and approval power items were accepted online. In 2016, the extension of Ninghai Platform to townships (streets) and villages (communities) was completed, and 118 items of power in townships (streets) and 49 items in villages (communities) were pushed. A three-level linkage network approval platform connecting 18 township (street) convenience service centers, 363 village-level convenience service centers and 28 community service centers will be built, and a cross-level background approval circulation mechanism will be established, so that enterprises can realize "running at most once" at their doorstep.

2. Promote the superposition effect of "internet plus" approval. Since 2017, 864 items of "running at most once" in 33 administrative examination and approval functional departments in the county have been sorted out, accounting for 85.04% of the total, and the goal of reaching 80% by the end of the year proposed by the provincial government has been completed ahead of schedule. There are five ways to achieve "running at most once", namely: 151 items to be done immediately, accounting for 17.48%; Window declaration, 346 items of express delivery, accounting for 40.05%; Online declaration, pre-trial, window verification and picking up 354 items, accounting for 40.97%; The whole process of online bidding, express delivery of 6 items, accounting for 0.69%; The whole process of online bidding, online pick-up items 7, accounting for 0.81%. According to local conditions, the pilot will be carried out first, and 12 towns and villages, such as central village, island village, Gaoshan village and satellite city, will be selected to build demonstration sites, and terminals will be added to build a "full coverage" government service system combining online and offline. Combined with "online intermediary supermarket", online joint examination of construction drawings, mobile phone approval, etc., give full play to the multiple effect of administrative examination and approval. Do your best to let the masses run less and run more information.

3. Promote the construction of online approval and supervision platform for investment projects. Relying on Ninghai platform of Zhejiang government service network, a unified framework, norms and standards, vertical and horizontal linkage investment project approval and supervision platform was developed, which was officially put into use on August 22, 2016. All matters that need the signature and seal of government departments in the whole process of investment projects from registration and coding to completion acceptance were included in the platform operation, so as to realize the smooth operation of the whole network of the platform. When an investment project is approved, it is uniformly coded by the window of the development and reform department as the unique identity of the whole project construction cycle. All investment projects are uniformly approved on the online approval and supervision platform of investment projects, and subsequent approval departments identify relevant approval information by project codes, effectively breaking the departmental information barrier and avoiding the phenomenon that project owners repeatedly provide and repeatedly provide pre-approval results.

4. Promote the construction of video workstations in virtual halls. Upgrade WeChat WeChat official account, purchase a video terminal, and create the first video workstation for consultation and consultation in the virtual hall in the province. For the popular matters of investment projects, industrial and commercial registration and other enterprises, by clicking on the matters to be handled in the virtual hall, the video will automatically connect to the approval window, and the window staff will provide remote guidance to solve problems, so as to build a service system in which the project owner and the approver can seamlessly connect, and reduce the number of errands for investment projects. At the same time, the WeChat pre-approval service is implemented. The enterprise masses download the form on WeChat WeChat official account and upload the approval materials through WeChat. The window staff pre-examine the materials provided by the applicant, and complete the approval if the materials meet the requirements. The enterprise masses can lead the relevant licenses on the spot as long as they run the window once to check the original.

Four, the courage to fight, explore the development path of administrative examination and approval services.

1. Reengineering the investment project approval process. In order to solve the problems of many preconditions, many examination links, many examination departments, long examination and approval time, and "difficult and troublesome examination and approval". The Implementation Measures for Optimizing the Examination and Approval Process of Investment Projects in Ninghai County was promulgated, and the examination and approval services within the jurisdiction of investment projects were reduced from 42 to 24, and the cumulative time for examination and approval was reduced to 40 days. In view of the phenomenon that small and micro projects in rural areas have less investment but the same number of approval links, it is decided to change the village-level projects that do not involve government funds from the approval system to the filing system, that is, from the original three links of proposal approval, feasibility study report approval and preliminary design approval to the filing one link for approval.

2. Simulated examination and approval of innovative investment projects. The Implementation Opinions on Simulated Examination and Approval of Investment Projects in Ninghai County was issued. On the basis of consultation and demonstration on the feasibility construction of investment projects, simulated examination and approval were carried out for investment projects with mature conditions in the early stage, and the land was deemed to have been obtained. After the planning scheme was determined, the examination and approval methods such as pre-examination, pre-examination and pre-intervention were implemented to speed up the examination and approval. In the same examination and approval process, pre-examination and pre-investigation shall be carried out to separate the technical elements from the procedural elements. If the technical elements basically meet the examination and approval requirements, a simulated examination and approval opinion shall be issued; In different examination and approval links, advance examination and approval shall be implemented, disrupting the pre-approval methods in the inherent examination and approval procedures, and some pre-approval shall not be regarded as the necessary conditions for post-approval; In the whole examination and approval process, we should intervene in advance, and after completing the pre-examination, budget review, planning review and other related links, we should intervene in advance in bidding to realize the early implementation of one or several monomers.

3. Implement efficient examination and approval of industrial projects. From the preparation of planning conditions before land listing, the preparation of land transfer scheme to the handling of construction permit, the methods of "early intervention" and "parallel approval" are adopted for enterprises’ investment intention projects, and the project-related simulation approval and land bidding, auction and hanging are carried out simultaneously, and all approval processes are completed in 94 working days, including 29 working days for administrative approval and 65 working days for intermediary service, creating a full flow chart of 100-day efficient approval for industrial social investment projects.

4. Promote joint measurement and joint completion acceptance of industrial investment projects. The "Notice on Implementing Joint Surveying and Mapping for Construction Project Completion" was issued, and the "Three Surveying in One" system was implemented for investment projects. The Implementation Plan for Joint Acceptance of Industrial Social Investment Projects in Ninghai County (Trial) was issued, and the operation method of combining pre-test with joint acceptance was implemented.

5. Innovate the linkage mechanism of intermediary services. Establish "pre-intermediary service area involving investment project approval" and "online service supermarket involving pre-intermediary approval", and publish intermediary service catalogue. Research and develop intermediary service monitoring system, and integrate intermediary service into electronic monitoring system to implement "dynamic management". Strengthen the communication and contact between examination and approval departments, intermediaries and project owners, form a seamless connection between examination and approval departments, intermediaries and owners, and form a tripartite linkage mechanism. The advanced practices have been affirmed by Vice Governor Zhu Congjiu.

6. Carry out agency services for investment projects. Establish a county agency service center for the whole process of investment projects, set up an agency studio, implement full-time agents, establish a county, township (street) two-level agency service system, formulate the "Detailed Rules for the Implementation of Agency Service for the Whole Process of Investment Project Approval in Ninghai County", refine the agency and assistance mechanism, determine a special person to be responsible for tracking the progress of project approval, hold regular work meetings, supervise the progress of approval every month, and seamlessly connect investment projects by means of departmental linkage and on-site centralized service. Ensure that "information is submitted in time, approval is approved in time, and approval is not divorced", provide "shop assistant" service for administrative approval of investment projects, and speed up the construction of investment projects.

Fifth, help each other in the same boat and get through the "last mile" of serving the masses of enterprises

1. Introduce OSM site management standardization. The OSM site management system of Hong Kong Site Management Institute was introduced, and the management standards of personnel, space, articles, equipment, information and waste were formulated, and standardized management was implemented, so that the overall image of the window was obviously improved and the working environment of the masses was obviously improved.

2. Implement the third-party telephone return visit system. Entrust the third party of telecom to pay a return visit to the examination and approval service results, publish them in the monthly inspection report in time, and give feedback and suggestions. At the same time, we will increase the assessment of the satisfaction of the masses, and include the assessment of the satisfaction of the masses in the monthly and annual assessment of the window. At present, the satisfaction rate of telephone return visits is over 99.6%.

3. Strengthen window management inspection inspectors. Through daily supervision, weekly inspection, monthly assessment and annual assessment, the management assessment of staff and department windows is scientifically set up and implemented. Take the initiative to listen to the opinions and suggestions of all parties through issuing service object evaluation forms, in-depth investigation of enterprises and grassroots units. By hiring supervisors of morals, consulting opinions regularly, and widely accepting social supervision. Through the whole process supervision of electronic monitoring system, problems can be found and corrected in time, and the management of administrative service center can be strengthened from all channels, in an all-round and three-dimensional way.

4. Strengthen the evaluation of window departments. A series of institutional measures, such as the Implementation Measures for the Service Assessment of Ninghai County Administrative Service Center, the Interim Measures for Investigating the Fault Responsibility of Window Staff, and the Service Star Appraisal Measures, were issued, and the administrative examination and approval service of window departments was included in the work target management assessment, with an assessment score of 3 points, which effectively strengthened the window management.